Contact Us

Feel free to contact us with any questions or concerns.

Contact: 832-900-2002/ Text: 832-483-6037
Email: Contact@hybridsolutions.group

For Training Registration or Test Schedules, please go to the “Training” or “Testing” tab.

Hours of Operations:

Location: 7457 Harwin Dr., Ste. 312 Houston, TX 77036

Training Center M-S 9am- 6pm

Testing Center M-W 9am-5pm

 

HSTTC Privacy Policy

Effective Date: 04/01/2021
Last Updated: 04/01/2025

Hybrid Solutions Training & Testing Center (HSTTC) values your privacy and is committed to protecting the personal information of our students, testing candidates, employees, and visitors. This Privacy Policy explains how we collect, use, share, and protect your information, including when services are delivered as a third-party testing provider.

Information We Collect

1. Personal Identification Information

  • Full name, mailing address, phone number, email address

  • Government-issued identification (e.g., driver’s license, passport)

  • Emergency contact information

2. Educational & Testing Information

  • Government-issued identification (e.g., driver’s license, passport)

  • Exam registrations, scheduling, and results

  • Certifications earned

  • Attendance records

3. Payment & Billing Information

  • Payment method details (processed through secure third-party payment processors)

  • Transaction history

3. How We Use Your Information

We use your information to:

  • Register you for training programs or testing services

  • Verify your identity for exams or certifications

  • Process tuition and fee payments

  • Maintain student and candidate records for compliance and accreditation purposes

  • Communicate important updates, schedules, and results

  • Ensure facility security and safety

  • Comply with legal, regulatory, and accrediting body requirements

4. How We Share Your Information

We do not sell or rent your personal information.

A. Third-Party Testing Provider

If you register for an exam delivered by a third-party provider such as Pearson VUE, PSI, Certiport, NCCER, CompTIA, or other certifying organizations, we are required to share certain personal data with them, including:

  • Legal name

  • Contact information

  • Identification details

  • Exam registration and scheduling data

  • Test results

These organizations may have their own privacy policies, which we encourage you to review when registering for their services.

B. Certification Bodies & Accrediting Agencies

We may share your information to:

  • Verify training completion

  • Issue or validate certifications

  • Fulfill audit or compliance requirements

C. Regulatory Authorities

We will disclose information if required by law, court order, or government agency.

D. Vendors and Service Providers

We use trusted vendors for IT, payment processing, and facility services. These vendors are bound by confidentiality agreements.

E. Data Retention

We retain training, testing, and related records for at least [3 years] or as required by:

  • Federal and state laws

  • Testing provider agreements

  • Accrediting and certification bodies

When no longer needed, information is securely destroyed or anonymized.

5. Security Measures

We implement physical, administrative, and technical safeguards, including:

  • Locked storage for paper records

  • Encrypted digital files and password-protected systems

  • Background checks for authorized personnel

  • Video surveillance for safety

6. Your Rights

You may have the right to:

  • Request a copy of your personal data

  • Request corrections to inaccurate records

  • Request deletion of certain personal information (subject to regulatory and contractual requirements)

Requests can be sent to [Contact@hybridsolutions.group].

7. Use of Photos

We may capture photos or videos during classes or events for training, compliance, or marketing. We will request your consent before using identifiable images for promotional purposes.

8. Third-Party Testing Provider Policies

When you register for an exam with a provider such as NCCER, Pearson VUE or Certiport, your personal information is handled in accordance with that provider’s privacy policy and terms of service.
We encourage you to review these policies:

  • NCCER Privacy Policy: https://www.nccer.org/privacy-policy

  • Pearson VUE Privacy Policy: https://home.pearsonvue.com/privacy

  • Certiport Privacy Policy:

    https://certiport.pearsonvue.com/Educator-resources/Exam-policies/NDA

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website or available at our front desk with the revised effective date.